When you subscribe to a Subscription Membership, you will be charged $10.99 USD (plus taxes and shipping, if applicable*) each quarter/season for 2 inserts. You will be automatically charged a renewal fee of $10.99 USD (plus taxes and shipping, if applicable*) on the 1st of each quarter for two Water’s Wisdoms inserts until the membership is paused or cancelled. You will receive an email and have a time frame to choose your 2 inserts and if you do not select your inserts we will ship you two of our choice.

As a Subscription Member, you can pause or cancel your membership with no penalties or cancellation fees at any time prior to the 1st of the quarter month to prevent your subscription from renewing.

You can log into your account by either clicking the MY ACCOUNT button in the top right hand corner of our homepage or by simply clicking here. Once you have reached the login page, your username will be the email address you created your account with and your original password.

If you are unable to login, please first double-check you are using the correct email address.

If you are still having issues logging in, please try resetting your password by going HERE

You can reset your password by clicking on the “Lost your password?” link on the waterswidsoms.com login page. From this page, input the email address associated with your account and hit the reset button — you will receive an email with instructions to reset your password shortly! *NOTE: Occasionally, the password reset email may filter into your email spam folder, so if you don’t see it in your inbox right away, it may be found there. Additionally, we recommend adding support@waterswisdoms.com to your email contact list to ensure important emails do not continue to be filtered into your spam folder going forward!

*NOTE: Shipping information must be updated prior to the monthly shipping date to avoid receiving the upcoming Water’s Wisdoms inserts to your previous address.

To update your shipping information:

1. Log in to MY ACCOUNT at waterswisdoms.com HERE
2. Find and select the Subscription you would like to edit HERE
3. under the “Actions” area, select the “Change Address” option.
4. Enter the correct shipping address.
5. Click “Save Address at the bottom of the form.

Water’s Wisdoms HQ is located in Colorado, so all prices on our website are in U.S. Dollars (USD).

If you are located in Canada or outside of the continental U.S., please note that there will be an additional cost for shipping. To learn more, please visit our FAQ “Do you ship internationally? Does international shipping cost extra?”

Only one coupon can be redeemed at a time. An active coupon code can be applied to a Water’s Wisdoms purchase during checkout, before its expiration date. In order to redeem a coupon code, you may input the active coupon code into the Coupon Code field in the billing section of checkout.

If you order today, you will be billed right away to for your frame kit — and we will begin preparing your order for shipment.

After your original billing date, all subscriptions will be billed every 3 months, quarterly.

Of course, you can cancel any time before the billing cycle renews.

If you are a resident of Colorado, you will be charged sales tax, because our headquarters and warehouse are in Grand Junction, Colorado. Otherwise you will not be charged sales tax!

If you made a mistake during checkout or have a sudden change of heart, please send an email to support@waterswisdoms.com right away and we’ll absolutely do our best to accommodate a refund, if possible, before your starter kit enters the fulfilment process. When you cancel, our billing system assumes you are preventing a renewal for any future boxes, not that you are requesting a refund for your recent cancellation. Once your order has entered the fulfilment process, it is considered final and nonrefundable.

You can check to see if your subscription purchase processed correctly by logging in to your My Account Page and looking under your “Subscriptions” section.

If you do not see an Active subscription, your purchase did not process successfully. Please confirm that your billing info is accurate and then attempt to subscribe again.

We’re constantly re-evaluating our shipping operations to improve delivery timelines. If you feel your frame or insert has truly stalled / is lost, feel free to let us know and we will attempt to track it down with our shipping carrier. support@waterswisdoms.com

Sorry about that! If we sent you an incorrect item in your order, please email support@waterswisdoms.com and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP!

Frames: Once your frame ships it can take anywhere from 2-8 days to arrive.

Inserts: Inserts are shipped on the 1st of every quarter, keep an eye on your mailbox!

We will always work to communicate the delays so that you have a better idea of when your frame or insert is arriving!

There is a onetime shipping fee for the starter kit to all continental U.S. members and an additional cost for each starter kit for all shipments outside of the Continental U.S. (Canada, Alaska, Hawaii, & U.S. Territories).

Shipping is free for inserts to all members within the Continental U.S. (every state except Alaska and Hawaii and excluding U.S. territories). For all shipments outside of the Continental U.S. (Canada, Alaska, Hawaii, & U.S. Territories), there is an additional cost for each insert, to help offset the additional cost of shipping to these areas.

We offer international shipping to Canada and all U.S. territories, including Puerto Rico and Guam! For all shipments outside of the Continental U.S. (Canada, Alaska, Hawaii, & Territories), there is an additional cost of $ USD for each starter kit and inserts, to help offset the additional cost of shipping to these areas.

We currently ship to both US and Canadian PO Boxes, with extended delivery times for *Canadian PO boxes* (see below).

*Canadian PO boxes have a 2-3 week delay.

If you have received a damaged product in your box, or if your box is missing a product, please email our member support team within two (2) weeks of delivery, and we will assist you with getting the item replaced! support@waterswisdoms.com

Yes! During the shipping section of checkout, simply check the box for “Ship to a different location” and input the address of the recipient in the shipping section.

After you give Water’s Widsoms as a gift, you will be billed on an ongoing basis until you cancel. You are welcome to adjust billing information. If you need help with this, just email us and work with you to take care of this.

Of course, you can also cancel the gift membership from your account page (without penalty) to prevent a renewal at the next renewal date!

Currently we do not allow pausing of subscriptions. You may cancel at any time.

If you have received a damaged box, or if your box is missing, please email our Support Team at support@waterswisdoms.com within two (2) weeks of delivery, and we will assist you with getting the item replaced! In order to help us expedite replacement of any damaged product, please include a photo of the damages when reaching out to our Support Team.

If your Water’s Wisdom starter kit or insert is missing, we must be notified via email within two (2) weeks. If Water’s Wisdoms is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of Water’s Wisdoms.

All of our frames and accessories have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, email support@waterswisdoms.com and send us your name, shipping address, order number (if available) and a picture of your damaged item.

*These are the exceptions:

~We can only issue a replacement if you provide a photo of the damaged item.

If a frame has been altered in any way, we can’t replace the item.

We’re unable to replace lost or stolen items.

All Water’s Wisdoms purchases are final and nonrefundable. That said, Monthly and Annual Members can cancel their Water’s Wisdoms subscription(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee.

By canceling your subscription with Water’s Wisdoms, you are simply preventing it from renewing on its next renewal date — this process does not automatically issue a refund and you will still receive any inserts remaining under your subscription term (whether you are Monthly or Annual Member) prior to its next renewal date. A cancellation part-way through an Annual Member’s subscription does not trigger a refund for the remaining inserts left in their annual term prior to renewal. For example, if your Annual Subscription began (or will begin) with the 1st of June, you must cancel your subscription prior to June 1st of the following year to prevent the subscription from renewing for the following year. In this example, an Annual Member who cancels their subscription prior to June 1st, will still receive the inserts until June 1st of the following year, inserts that they have prepaid for — but will not be further charged.

If you are unsure when your next renewal date is, please send an email to support@waterswisdoms.com and we can look into this for you!

Once your subscription has renewed, we cannot retroactively terminate and refund the renewal charge. This is because we immediately begin fulfilling orders following each monthly renewal date. Once a insert enters the fulfillment process, we are unable to cancel the order and prevent the insert from shipping to its destination. If you made a mistake during checkout or have a sudden change of heart, please send an email to support@waterswisdoms.com right away and we’ll absolutely do our best to accommodate a refund, if possible, before your Water’s Wisdoms Inserts enters the fulfilment process. Once your order has entered the fulfilment process, it is considered final and nonrefundable.